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Frequently asked questions
Everything you need to know about our fabric, orders, delivery and returns.
Product & fabric
What fabric are your hijabs made from?
Our hijabs are made from premium liquid jersey: 93% polyester and 7% spandex. It is a lightweight, breathable knit with a soft, silky-smooth feel, a subtle natural sheen and a high stretch with good recovery.
Are the hijabs see-through?
No. When styled, our hijabs provide full, opaque coverage.
What size are the shawls?
Our shawls are one size, 180 x 75 cm, long enough to wrap comfortably and cover the chest.
Do I need to iron them?
Liquid jersey drapes smoothly and needs minimal ironing. If needed, use a cool iron.
Orders & delivery
Do you offer free delivery?
Yes, delivery is free for all orders within Singapore.
Do you ship outside Singapore?
Yes, we ship across Southeast Asia. Shipping rates are calculated at checkout based on your destination.
How long does delivery take?
Orders are typically dispatched within 1–2 working days. Local delivery usually takes 2–4 working days after dispatch.
Do you have a physical store?
Not yet. Cool Hijab SG is online only for now.
Returns & care
What is your returns policy?
We accept returns for defective items. Please contact us within 7 days of receiving your order with your order number and photos of the issue.
How do I care for my hijab?
Hand wash or gentle machine wash in cold water, wash with similar colours, do not bleach, and hang to dry in the shade.
Still have a question?
Our team is happy to help with sizing, colours or your order.
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